Last Updated: March 17, 2025

1. Parties and definitions

These Terms of Business ("Terms") constitute a legally binding agreement between:

Mono Brands LLC (hereinafter referred to as "Company", "we", "our", or "us") Registered in the United Arab Emirates License No.: 221984401 Registered Office: Shams Business Centre, Sharjah Media City Free Zone, Sharjah, United Arab Emirates, and

The Client (hereinafter referred to as "Client", "you", or "your") who subscribes to our Services.

In these Terms, the following definitions apply:

"Services" means the subscription-based graphic design services provided by the Company through the MonoHub client portal.

"MonoHub" means the proprietary client portal through which the Services are delivered.

"Subscription Plan" means the specific service tier selected by the Client, as outlined in Section 2.1.

"Design Hours" means the time allocated for creative work performed by designers, including conceptualisation, creation of designs, implementation of revisions, and preparation of final deliverable files.

"Account Management Hours" means the time allocated for client consultations, project planning, communication, and administrative tasks related to the Client's projects.

"Deliverables" means the final design assets created by the Company for the Client.

2. Service Description

2.1 Subscription Plans

The Company offers various standard Subscription Plans with varying hours, active projects, maximum projects per month, MonoHub portal users, and response time. Custom plans are available upon request and will be governed by these Terms unless explicitly modified in writing.

2.2 Scope of Services

Our Services are specifically designed for corporate communications and financial organisations, focusing on corporate, financial, or investor communication materials.

The Company reserves the right to decline any project that:

1. Falls outside our area of expertise;

2. Contains illegal, offensive, or inappropriate content;

3. Infringes upon the intellectual property rights of any third party; or

4. Would require resources beyond those allocated in the Client's Subscription Plan.

2.3 Service Limitations

2.3.1 Design and Account Management Hours

The monthly allocation of hours includes both design and account management time. All work performed by the Company, including client consultations, project planning, design creation, revisions, and file preparation, counts towards the monthly hour allocation.

2.3.2 No Rollover

Unused hours do not roll over to the following month. At the beginning of each new billing cycle, the hour allocation is reset to the amount specified in the Client's Subscription Plan.

2.3.3 Project Limitations

Each Subscription Plan specifies limits on:

1. Active projects - designs being actively worked on at any given time

2. Maximum projects - total number of projects that can be stored in the Client's MonoHub account

2.3.4 Response Time

Response time refers to the maximum time within which the Company will acknowledge receipt of and begin processing a new design request or revision. This is not a guaranteed completion time, which will vary based on project complexity.

3. Subscription period and renewal

3.1 Commencement

The subscription begins on the date of the Client's initial payment and continues on a monthly basis thereafter.

3.2 Automatic Renewal

All subscriptions automatically renew at the end of each monthly period unless cancelled by the Client prior to the next billing cycle.

3.3 Subscription Changes

The Client may upgrade or downgrade their Subscription Plan at any time. Changes will take effect at the start of the next billing cycle.

4. Payment terms

4.1 Fees and Payment Methods

All fees are due in advance of the subscription period. The Company accepts payment via credit card or bank transfer. Invoices will be generated automatically at the beginning of each billing cycle.

4.2 Currency and Taxes

All fees are quoted in United States Dollars (USD) and are exclusive of applicable taxes. The Client is responsible for paying all taxes associated with their subscription.

4.3 Late Payments

If payment is not received by the due date, the Company reserves the right to:

1. Suspend access to the Services until payment is received;

2. Charge late payment interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower; and/or

3. Terminate the Client's subscription after 14 days of non-payment.

4.4 Price Changes

The Company reserves the right to adjust subscription prices. If the Company changes the pricing for a Subscription Plan, it will notify existing Clients at least 30 days before the change takes effect. The Client's continued use of the Services after the price change becomes effective constitutes agreement to pay the modified subscription fee.

5. Account management

5.1 Account Creation and Security

To use the Services, the Client must create an account on the MonoHub client portal. The Client is responsible for:

1. Providing accurate, current, and complete information during the registration process;

2. Maintaining the confidentiality of account credentials; and

3. All activities that occur under their account.

The Client must notify the Company immediately of any unauthorized use of their account or any other breach of security.

5.2 Account Restrictions

The Company provides one account per corporate web domain. Multiple users may access a single subscription as defined by the Client's Subscription Plan. The Client may not:

1. Share account credentials with any third party;

2. Use the account for any brand or entity other than that specified during registration; or

3. Exceed the number of users permitted by their Subscription Plan.
   
   

6. Project workflow

6.1 Submission Process

All design requests must be submitted through the MonoHub client portal. Each request should include:

1. Clear project brief and objectives;

2. Specifications and requirements;

3. Reference materials and brand guidelines; and

4. Any other information necessary for project completion.

6.2 Approval Process

Upon completion of a design request, the Company will submit the deliverables for the Client's approval. The Client shall:

1. Review the deliverables within 7 days;

2. Provide specific feedback if revisions are required; and

3. Formally approve the final deliverables through the MonoHub portal.

If no feedback is received within 14 days, the deliverables will be deemed approved, and the project will be marked as complete.

6.3 Revisions

The Company does not limit the number of revisions, but all revision work counts towards the Client's monthly hour allocation. Substantial changes to the project brief after work has commenced may be treated as a new project at the Company's discretion.

7. Intellectual property rights

7.1 Client Materials

The Client retains all rights to the materials they provide to the Company for creating designs. The Client grants the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display these materials solely for the purpose of providing the Services to the Client.

7.2 Deliverables

Upon full payment of applicable subscription fees, the Client will own all rights to the final designs created specifically for them, with the following exceptions:

1. The Company retains the right to display completed work in its portfolio, case studies, and promotional materials;

2. The Company retains all rights to any underlying templating technology used to create the designs; and

3. The Company retains all rights to any pre-existing elements incorporated into the designs, including templates, AI-generated content, royalty-free stock images, and design assets.

7.3 Third-Party Assets

The Company utilizes AI technology, royalty-free stock photography, and free fonts such as Google fonts in its design process. The Client acknowledges that:

1. Any fonts which require purchase must be supplied by the Client;

2. Third-party assets may be subject to their own license terms and restrictions; and

3. The Company makes no warranties regarding third-party assets beyond those provided by the original licensor.

7.4 Company Tools and Processes

The Company's proprietary tools, processes, methodologies, and the MonoHub platform remain the exclusive property of the Company. Nothing in these Terms shall be construed as granting the Client any rights to these proprietary elements.

7.5 Source Files

The Company provides Adobe InDesign source files on a per-file pricing basis, separate from the subscription fees. Source files include complete layout and incorporated images (subject to any copyright restrictions). While the files preserve all typographic design, they do not contain the typographic stylesheet, as the Company maintains intellectual property rights to these proprietary elements.

8. Confidentiality

8.1 Confidential Information

Each party may disclose to the other certain Confidential Information. "Confidential Information" means all information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

8.2 Protection of Confidential Information

The Receiving Party agrees to:

1. Use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care);

2. Not disclose any Confidential Information to any person or entity other than its employees, contractors, and agents who need access to such information and who are bound by confidentiality obligations at least as restrictive as those contained herein; and

3. Use the Confidential Information only for the purpose of performing its obligations or exercising its rights under these Terms.

8.3 Exclusions

Confidential Information does not include information that:

1. Is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party;

2. Was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party;

3. Is received from a third party without breach of any obligation owed to the Disclosing Party; or

4. Is independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information.

8.4 Required Disclosure

The Receiving Party may disclose Confidential Information to the extent required by law or legal process, provided that the Receiving Party gives the Disclosing Party prompt notice of such requirement (to the extent legally permitted) and cooperates with the Disclosing Party's efforts to limit such disclosure.

9. Cancellation and termination

9.1 Cancellation by Client

The Client may cancel their subscription at any time through their MonoHub account settings or by contacting the Company's customer support. Cancellation will take effect at the end of the Client's current billing period. No refunds will be provided for the unused portion of the current billing period.

9.2 Termination by Company

The Company reserves the right to suspend or terminate the Client's access to the Services:

1. If the Client breaches these Terms;

2. If the Client fails to pay subscription fees;

3. If the Company detects abuse of MonoHub storage;

4. If the Client requests work for brands or entities other than those specified in their account;

5. If the Company suspects fraudulent or abusive activity; or

6. For any other reason at the Company's sole discretion, upon providing 30 days' written notice to the Client.

9.3 Effect of Termination

Upon termination:

1. The Client's right to access and use the Services will cease immediately;

2. Any in-progress files at the time of termination will be handed over as-is;

3. The Client will retain ownership of all completed Deliverables for which payment has been made;

4. The Client will have 30 days to download any Deliverables stored in their MonoHub account, after which the Company may delete such data; and

5. Any provisions of these Terms that by their nature should survive termination shall survive termination, including Sections 7, 8, 10, 12, and 13.
   
   

10. Warranties and disclaimers

10.1 Company Warranties

The Company warrants that:

1. It has the right and authority to enter into these Terms;

2. The Services will be provided in a professional manner consistent with general industry standards; and

3. To the best of the Company's knowledge, the Deliverables will not infringe upon the intellectual property rights of any third party.

10.2 Client Warranties

The Client warrants that:

1. It has the right and authority to enter into these Terms;

2. It has and will maintain all necessary rights, consents, and permissions to provide the materials it submits to the Company; and

3. Such materials do not and will not infringe upon the intellectual property rights or other rights of any third party.

10.3 Disclaimer

Except as expressly provided in these terms, the services and deliverables are provided "As is" and "As available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

The company does not warrant that the services will be uninterrupted, error-free, or completely secure, or that any defects will be corrected.

11. Limitation of liability

11.1 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, in no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or related to these terms or the use or inability to use the services, even if the party has been advised of the possibility of such damages.

11.2 Cap on Liability

The company's total liability to the client for any claims arising from or related to these terms or the client's use of the services shall not exceed the amount paid by the client for the three (3) months immediately preceding the event giving rise to the claim.

11.3 Exceptions

The limitations in Sections 11.1 and 11.2 do not apply to:

1. Either party's indemnification obligations under Section 12;

2. Either party's breach of its confidentiality obligations under Section 8; or

3. Any liability that cannot be excluded or limited under applicable law.
   
   

12. Indemnification

12.1 Indemnification by Company

The Company shall defend, indemnify, and hold harmless the Client from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Company's breach of these Terms or the Company's violation of applicable law, except to the extent such claims arise from the Client's breach of these Terms or the Client's violation of applicable law.

12.2 Indemnification by Client

The Client shall defend, indemnify, and hold harmless the Company from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

1. The Client's breach of these Terms;

2. The Client's violation of applicable law;

3. The Client's use of the Services in a manner not authorized by these Terms; or

4. Any materials provided by the Client that infringe upon the intellectual property rights or other rights of any third party.

12.3 Indemnification Procedure

The indemnified party shall:

1. Promptly notify the indemnifying party in writing of any claim subject to indemnification;

2. Give the indemnifying party sole control over the defense and settlement of such claim; and

3. Provide reasonable cooperation to the indemnifying party at the indemnifying party's expense.

The indemnified party may participate in the defense at its own expense. The indemnifying party shall not settle any claim in a manner that adversely affects the indemnified party's rights without the indemnified party's prior written consent.

13. General provisions

13.1 Relationship of the Parties

The relationship between the parties is that of independent contractors. Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the parties.

13.2 Notices

All notices must be in writing and will be deemed given when:

1. Delivered personally;

2. Sent by confirmed email;

3. Sent by commercial overnight courier with